My son's account has been permanently blocked, why?

Two days ago my son tried to play but he couldn't, he went ncsoft page and when he tried to log in, the message was "this account has been permanently blocked". He sending the ticket, I send one, but we don't have any answer, he never receive an e-mail with an explanation.
We are a family of 6, five of us plays Aion, 4 since 2012, and we've always been honest players, we love to play as a family and have a lot of fun doing parties together, now we can't because of this, is annoying when something like this happen and you don't receive any explanation. My son is all day at the university and playing Aion is his time for relax, please can you resolve this asap?
I came here after reading some post and saw that they could resolve their situations after they complain here. Please help!!

Note for trolls: Please, if you don't gonna help don't come here to tell me to go qq at support or that my son should do something wrong because I'm not asking you to tell me what you think. Ty

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90e12d79220ecd14b4d0765ce3cc2057

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My son's account has been permanently blocked, why?

id: 560
uid: 54628b199aa6b
insdate: 2014-11-11 22:18:01
title: My son's account has been permanently blocked, why?
additional:
Two days ago my son tried to play but he couldn't, he went ncsoft page and when he tried to log in, the message was "this account has been permanently blocked". He sending the ticket, I send one, but we don't have any answer, he never receive an e-mail with an explanation.
We are a family of 6, five of us plays Aion, 4 since 2012, and we've always been honest players, we love to play as a family and have a lot of fun doing parties together, now we can't because of this, is annoying when something like this happen and you don't receive any explanation. My son is all day at the university and playing Aion is his time for relax, please can you resolve this asap?
I came here after reading some post and saw that they could resolve their situations after they complain here. Please help!!

Note for trolls: Please, if you don't gonna help don't come here to tell me to go qq at support or that my son should do something wrong because I'm not asking you to tell me what you think. Ty

category: Technical Discussion
md5: 90e12d79220ecd14b4d0765ce3cc2057
tags:
menulink:
page_name: My son's account has been permanently blocked, why?
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Fire Gleeful Ladder replied to xform and flight time

Greetings, Daeva, We understand your frustration and appreciate you reaching out to the community for help. Not receiving a verification email is a common issue that many players have encountered across various games. We’ve checked the forums and have a few potential fixes you can try. Hopefully, one of these will help you get into the game!

Possible Fixes for Verification Email Issue

Check Your Email Folders: This may seem obvious, but it's the most common solution. Please check your spam, junk, and other filtered folders. Sometimes, a legitimate email can be mistakenly flagged and sent there. Add Aion to Your Whitelist: To prevent future emails from being blocked, add the official Aion email address (often something like `noreply@aiononline.com` or an equivalent from NCSoft/Gameforge) to your email account's contact list or whitelist. This tells your email provider that you trust the sender. Try a Different Email Provider: Some email providers, particularly those like Hotmail, Outlook, or Live, are known to be overly aggressive with their spam filters. If you used one of these, consider creating a new account with a different provider, such as Gmail, and try the registration process again. Many players report better success with services like Gmail. Wait for the Email: Depending on server load and other factors, there can sometimes be a significant delay in receiving the verification email. In some cases, it may take several hours or even a full day to arrive. If you've just created your account, we recommend waiting a while longer before assuming it's a bug. Contact Aion Support Directly: If none of the above steps work, the best course of action is to contact the official Aion support team. They have the tools to manually verify your account or provide a direct solution. You can typically find a link to their support portal on the official game website. They will likely ask for your account name and the email address you used. We hope this information helps, and we look forward to seeing you in Atreia soon! Feel free to update us if you find a solution that works for you, as it may help other players with the same problem. Best regards, The Forum Moderator Team

8:17 am, August 29, 2025 Technical Discussion

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